Effective date: 4 June 2026
Everything you need to know about payments, refunds, and cancellations on Occushare.
Occushare is a marketplace. When you book a space, your payment is received and held by Occushare — not paid directly to the host. Funds are only released to the host after your booking is completed.
All payments are processed through Paystack, a PCI-DSS compliant payment provider operating in South Africa.
INSTANT BOOKING ON: When a host has enabled instant booking, your payment is charged at checkout and your booking is confirmed automatically.
INSTANT BOOKING OFF: When a host reviews bookings manually, your payment is still charged at checkout and your booking is held as a request awaiting the host's approval. If the host accepts, your booking is confirmed. If the host declines, or does not respond within the review window, you receive a full automatic refund — including the service fee.
You receive a full refund — including the service fee — in the following situations:
— The host declines your booking request
— The host cancels your confirmed booking
— The host fails to respond to your request within the review window
— Occushare cancels your booking, including where the slot is found to be unavailable when your payment is confirmed (for example, a simultaneous booking)
— Occushare determines your booking was disrupted due to host error or misrepresentation
Refunds are returned to your original payment method via Paystack and typically reflect within 5–10 business days depending on your bank.
You can cancel a booking up until 48 hours before its start time. When you do, the base booking amount is refunded to you, but the 10% service fee is non-refundable and is retained by Occushare.
Within 48 hours of the start time, bookings can no longer be cancelled.
Example: on a R1,000 booking with a R100 service fee (R1,100 paid), cancelling more than 48 hours before the start returns R1,000 to you and Occushare keeps the R100 service fee.
If you cancel before completing payment, nothing is charged and there is nothing to refund.
This applies only to cancellations you choose to make. If the host or Occushare cancels, or your booking is disrupted, you are refunded in full (see above).
If you arrive at a confirmed booking and cannot access the space, or the space materially differs from its listing, you may submit a disruption claim.
Claims must be submitted within 24 hours of the booking start time. Provide as much detail and photographic evidence as possible.
Occushare will review the claim and may issue a full or partial refund at our discretion based on the evidence provided by both parties.
To submit a disruption claim, contact info@occushare.co.za with your booking reference and supporting evidence.
Occushare charges a 10% service fee on all bookings. This fee is shown clearly at checkout before you confirm payment.
The service fee is non-refundable when you choose to cancel your own booking; only the base booking amount is returned. Bookings can no longer be cancelled within 48 hours of the start time.
The service fee is refunded in full when the cancellation is not your decision: the host declines or cancels, the host does not respond in time, Occushare cancels the booking, or your booking is disrupted.
For any questions about a refund, cancellation, or payment issue, contact us at: info@occushare.co.za
Please include your booking reference number in all correspondence to help us resolve your query as quickly as possible.
